VoIP & Telephony

Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using an internet connection instead of a traditional phone line. Here's how it works:

1. Your voice is converted from analog sound to digital data
2. That data is compressed and transmitted over the internet
3. It's then decompressed and converted back to sound at the recipient's end

This technology eliminates the need for physical phone lines and enables a wide range of advanced features that traditional phone systems can't offer, such as call routing based on time of day, integration with business applications, and the ability to make calls from multiple devices using the same number.

It depends on your current setup and goals. Tridacom offers flexible implementation options:

• Complete replacement: For maximum benefits and features, we can replace your legacy system with a full VoIP solution.
• Hybrid approach: If you have existing hardware you want to keep, we can implement SIP trunking to connect your current PBX to VoIP services.
• Gradual migration: We can help you transition departments or locations one at a time to minimize disruption.

Our team will assess your current infrastructure and recommend the most cost-effective approach that meets your business requirements. Many clients find that the savings from switching to VoIP quickly offset any costs associated with new equipment.

Modern VoIP systems are highly reliable, often matching or exceeding the uptime of traditional phone services. Tridacom's enterprise VoIP solutions offer:

• 99.99% uptime guarantee backed by service level agreements
• Redundant data Centres to ensure business continuity
• Automatic failover capabilities that reroute calls during network issues
• 24/7 monitoring to detect and resolve potential issues before they affect service

The most important factor for VoIP reliability is your internet connection. We'll help assess your current internet service to ensure it's sufficient for high-quality voice calls and recommend improvements if needed. For critical phone systems, we can implement redundant internet connections for maximum reliability.

Most businesses save between 30-50% on their telecom costs after switching to VoIP. These savings come from:

• Lower monthly service fees compared to traditional phone lines
• Reduced long-distance and international calling costs
• Elimination of expensive hardware maintenance contracts
• Reduced IT support needs with our managed services
• Increased productivity through advanced features and integrations

We can provide a detailed cost analysis comparing your current telecom expenses with our VoIP solutions to show your specific potential savings. Many clients see a return on investment within 3-6 months of implementation.

Yes, you can keep your existing phone numbers through a process called number porting. Tridacom handles the entire porting process for you, coordinating with your current provider to ensure a smooth transition with minimal downtime. The porting process typically takes 2-4 weeks, depending on your current provider and the number of lines being ported. During the transition, we can set up temporary numbers or call forwarding to ensure you never miss a call.

Tridacom provides several enterprise-grade Cloud PBX solutions to meet your specific business needs:

• WebEx Calling: A complete business phone system with the reliability and security of Cisco's global architecture, offering advanced calling features integrated with WebEx collaboration tools.
• Microsoft Teams Direct Routing: Turn Microsoft Teams into a complete business phone system by enabling external calling capabilities while maintaining the familiar Teams interface.
• ReliaRing: Our proprietary cloud telephony solution offering Canadian businesses enterprise-grade calling features, reliability, and local support.

All our Cloud PBX solutions include mobile integration, advanced call routing, and enterprise security features. During our consultation, we'll help determine which platform best fits your specific business requirements and existing technology stack.

For optimal VoIP call quality, we recommend:

• A business-grade internet connection with at least 100 Mbps download and 20 Mbps upload speeds for most small businesses
• Low latency (less than 100ms)
• Minimal packet loss (less than 1%)
• Quality of Service (QoS) enabled on your network to prioritize voice traffic

As part of our implementation process, we'll conduct a network assessment to ensure your internet connection and internal network can support high-quality VoIP calls. If we identify any issues, we'll provide recommendations for improvements before deploying your new phone system.