Contact Us
Reach out to discuss how we can help solve your business technology challenges
Phone
+1 (877) 489-0123
International: +1 (780) 851-7222
contact@tridacom.com
Sales & General Inquiries
Location
10215 178 Street NW
Edmonton, AB T5S 1M3, Canada
Business Hours
Mon - Fri: 8:00 AM - 5:00 PM MST
Weekend: Closed
Get in Touch
Have a question or need more information? Fill out the form below and one of our team members will get back to you as soon as possible.
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Frequently Asked Questions
Find quick answers to common questions about our services and support
For our managed IT clients, we guarantee a response within 1 hour during business hours and 4 hours after hours for critical issues. Non-critical issues are typically addressed within 4-8 business hours. Response times may vary depending on your service level agreement.
Yes, we provide comprehensive remote support for all our clients. Our secure remote access tools allow us to diagnose and resolve issues quickly without requiring an on-site visit in many cases, saving you time and minimizing disruption.
Our VoIP services are available globally with coverage in over 70 countries. For managed IT services, we primarily serve clients in Canada with on-site support available in major cities. Remote support is available nationwide. For custom development projects, we work with clients globally.
Implementation timelines vary by service type. VoIP solutions can typically be deployed within 1-3 weeks, managed IT services can be onboarded in 2-4 weeks, and custom development projects are scheduled based on scope and requirements. We provide detailed timelines during our initial consultation and project planning phases.
Yes, all our service packages include clearly defined SLAs tailored to your business needs. Our SLAs specify response times, resolution targets, service availability guarantees, and escalation procedures. We provide regular reporting on our SLA performance and maintain transparent communication about service delivery.
