Cisco WebEx Calling
Enterprise-grade cloud communications powered by Cisco's industry-leading technology with AI-enhanced features for the digital workplace of 2025
The Gold Standard in Cloud Communications
WebEx Calling combines Cisco's industry-leading voice technology with the powerful WebEx collaboration platform to deliver a complete cloud communications solution optimized for the hybrid workplace of 2025.
More Than Just a Phone System
WebEx Calling is a comprehensive communications platform that seamlessly integrates enterprise telephony with messaging, meetings, team collaboration, and contact centre capabilities—all enhanced by AI and managed through a single, intuitive interface.
As a certified Cisco partner, Tridacom delivers the full WebEx Calling experience with expert implementation, customization, integration, and ongoing support tailored to your organization's specific needs and compliance requirements including GDPR.
WebEx Calling by the Numbers
Industry-leading metrics that demonstrate why businesses choose WebEx Calling for their communication needs
99.999%
Uptime reliability for WebEx Calling enterprise deployments in 2024
85+
Countries with local number availability and regulatory compliance
47%
Average cost reduction compared to legacy on-premises phone systems
<10 minutes
Average deployment time per user with automated provisioning
Did you know? According to Cisco's 2025 WebEx report, organizations using cloud calling solutions save an average of 32% on IT administration time compared to managing on-premises PBX systems.
Comprehensive Communications Platform
WebEx Calling delivers the advanced capabilities modern enterprises need in 2025 and beyond
Enterprise-Grade Cloud PBX
Full enterprise telephony with 200+ calling features, including advanced Auto Attendants, Hunt Groups with intelligent routing, and sophisticated AI-powered call analytics.
Key Benefits:
- Complete cloud phone system
- Centralized administration
- Feature-rich call control
- Zero hardware maintenance
Unified Communications
Seamlessly integrate voice, messaging, meetings, and team collaboration within the WebEx ecosystem for a consistent work experience across all devices and locations.
Key Benefits:
- Single interface for all communications
- Consistent experience across devices
- Context-aware collaboration
- Streamlined workflows
Global Coverage & Compliance
Establish local presence in 85+ countries with local numbers and ensure compliance with regional regulations including new data sovereignty requirements introduced in 2025.
Key Benefits:
- International number availability
- Localized caller experience
- Regulatory compliance
- Centralized global management
AI-Powered Analytics
Leverage advanced AI analytics to gain actionable insights into call patterns, quality metrics, and usage trends to optimize your communications and improve customer experience.
Key Benefits:
- Real-time customizable dashboards
- Predictive call quality monitoring
- Voice sentiment analysis
- Performance optimization
Enterprise Security & Compliance
Protect your communications with industry-leading security features, end-to-end encryption, and updated compliance certifications including GDPR and Canadian data residency requirements.
Key Benefits:
- End-to-end encryption
- Data sovereignty controls
- Compliance certifications
- Advanced threat protection
API Integration Framework
Connect WebEx Calling with your critical business applications through enhanced APIs and expanded pre-built integrations with leading 2025 enterprise platforms.
Key Benefits:
- CRM integration (Salesforce, MS Dynamics)
- Microsoft 365 and Google Workspace
- AI assistant integration
- Custom application development
Ideal WebEx Calling Scenarios
WebEx Calling excels in these business environments
Contact Centres
Connect WebEx Calling to Cisco Contact Centre solutions for advanced customer engagement capabilities, intelligent routing, and omnichannel interactions.
Healthcare
Enable secure, reliable communications for healthcare providers with PHIPA-compliant calling, telehealth capabilities, and integration with clinical systems.
Financial Services
Meet strict regulatory requirements while enabling modern collaboration with compliant call recording, secure messaging, and detailed audit trails.
Remote Workforce
Support flexible work arrangements with a consistent communications experience across office, home, and mobile environments.
WebEx Calling for Your Industry
Industry-specific solutions tailored to your unique communication requirements
Healthcare
Enable secure, reliable communications for healthcare providers with PHIPA-compliant calling, telehealth capabilities, and seamless integration with clinical systems.
- Compliant patient communication
- Integrated telehealth solutions
- EMR/EHR integration
- Care team collaboration
Financial Services
Meet strict regulatory requirements while enabling modern collaboration with compliant call recording, secure messaging, and detailed audit trails.
- Regulatory compliance
- Secure client communications
- Wealth management solutions
- Branch office connectivity
Education
Connect faculty, staff, and students with reliable communication tools that enhance learning experiences and administrative efficiency.
- Campus-wide communication
- Virtual classroom support
- Emergency notification
- LMS integration
Remote Workforce
Support flexible work arrangements with a consistent communications experience across office, home, and mobile environments for the hybrid workplace of 2025.
- Seamless mobility features
- Secure remote access
- Virtual collaboration
- Team presence awareness
Choose the Right Solution for Your Business
Tridacom offers multiple WebEx Calling options to meet your specific business communication needs
WebEx Calling Professional
- Full enterprise-grade calling capabilities
- Up to 5 devices per user
- Use both IP phones AND soft clients
- Mobile and desktop apps on multiple devices
- Advanced call routing and IVR features
- Virtual lines (1:1 ratio per license)
- Shared line appearance (up to 35)
- Advanced AI-powered analytics
- Contact center agent capability
- Microsoft Teams integration
- Full voicemail functionality
Tridacom SIP Trunking
- Use your existing Cisco infrastructure
- Connect WebEx Calling to Tridacom SIP trunks
- Potentially reduce PSTN costs
- Retain existing phone numbers
- Local Canadian support for voice services
- Simplified billing through Tridacom
- Flexible concurrent call capacity
- Enhanced business continuity options
- E911 emergency calling compliance
- Custom call routing capabilities
- Scalable to your business needs
WebEx Calling Workspace
- Built for common areas & shared spaces
- Single device per workspace
- Not for individual user needs
- Lobby phones, breakrooms, conference areas
- Emergency calling service
- Hot desking capability
- No voicemail functionality
- No shared lines
- No virtual lines
- Limited to device endpoints
- Canadian data residency options
All options include: Expert implementation services and ongoing Canadian support for your cloud communications. Contact us to discuss which solution best fits your organization's needs.
WebEx Calling Success Stories
See how Canadian organizations are transforming their communications with WebEx Calling
Major Canadian Financial Services Firm
Challenge:
Needed to consolidate 15 separate phone systems across regional offices while ensuring compliance with financial regulations and enabling hybrid work for 5,000+ employees.
Solution:
Implemented WebEx Calling with centralized management, custom compliance recording, CRM integration, and enhanced mobile capabilities for remote workers.
Results:
Reduced telecom costs by 47%, improved client response times by 32%, and streamlined operations with unified communications while maintaining regulatory compliance.
Case study published by Cisco, 2024
Multi-province Healthcare Network
Challenge:
Required secure, reliable communications for clinical staff across 50+ locations with PHIPA compliance requirements and integration with new telehealth platforms.
Solution:
Deployed WebEx Calling with encrypted communications, mobile capability for practitioners, EMR integration, and AI-powered automated appointment reminders.
Results:
Enabled secure telehealth services, improved care coordination with presence indicators, and reduced missed patient calls by 73% while enhancing patient satisfaction scores.
Healthcare IT Today, March 2025
Canadian Technology Services Company
Challenge:
Rapid growth led to fragmented communications tools and difficulty collaborating across departments with 70% of their 800 employees working remotely.
Solution:
Unified all communications on the WebEx platform with calling, meetings, messaging, and contact centre capabilities integrated with their custom software development tools.
Results:
Accelerated product development cycles by 26%, improved customer satisfaction scores by 22%, and reduced communication-related project delays by 35%.
TechCrunch Canada, January 2025
Frequently Asked Questions
Everything you need to know about WebEx Calling
WebEx Calling is a cloud-based phone system that delivers enterprise-grade calling features without the need for on-premises PBX hardware. Unlike traditional phone systems, WebEx Calling offers:
- Zero hardware maintenance and reduced capital expenditure
- Seamless integration with WebEx collaboration tools (meetings, messaging, etc.)
- Automatic updates and new features
- Flexible scaling without hardware limitations
- Enhanced mobility features for remote and hybrid work
- AI-enhanced analytics and call management
WebEx Calling connects with the Cisco Webex platform, providing a complete unified communications solution beyond just voice.
Yes, existing phone numbers can be ported to WebEx Calling through a process called Local Number Portability (LNP). Tridacom handles the entire porting process on your behalf, including:
- Coordination with your current provider
- Submission of all required documentation
- Planning for a seamless transition with minimal disruption
- Testing to ensure all numbers function properly after porting
The porting process typically takes 2-4 weeks depending on your current provider and number complexity. During implementation, temporary numbers can be provided to allow for system testing and training before the port is complete.
WebEx Calling supports a wide range of devices to fit your specific needs:
- Cisco IP Phones: Full range of 6800, 7800, and 8800 series desk phones, including the latest 9800 Series models introduced in 2025
- WebEx App: Make and receive calls from your desktop, laptop, tablet, or smartphone
- WebEx Go: Use your mobile phone's native dialer while leveraging WebEx Calling features (enhanced mobile solution introduced in 2025)
- Analog Devices: Connect existing analog devices (fax machines, overhead paging systems, etc.) via Cisco ATA adapters
- Room Systems: WebEx Room devices for conference rooms and collaborative spaces
Tridacom can help you select the right mix of devices for your organization and end users based on your specific requirements and use cases.
WebEx Calling provides enterprise-grade security through multiple layers of protection:
- Encryption: End-to-end encryption for signaling and media (calls, voicemails, etc.)
- Identity and Access Management: Multi-factor authentication, single sign-on, and role-based access controls
- Data Sovereignty: Canadian data centre options for organizations with data residency requirements
- Compliance: Supports GDPR, SOC2, ISO27001, and other industry compliance standards
- Fraud Protection: Advanced call fraud detection and prevention measures
- Regular Security Updates: Automatic security patches and updates
Cisco maintains a comprehensive security program for WebEx Calling, with regular third-party audits and security assessments to ensure the highest levels of protection for your business communications.
Tridacom offers comprehensive support and training for WebEx Calling implementations:
- Implementation Support: End-to-end project management, configuration, testing, and go-live support
- User Training: Customized training sessions for end users, power users, and administrators
- Documentation: Custom user guides and administrative documentation tailored to your configuration
- Ongoing Support: 24/7/365 technical support for critical issues with guaranteed response times
- Health Checks: Regular system reviews and optimization recommendations
- Feature Adoption: Ongoing training and support for new features as they are released
Our Canadian-based support team provides expert assistance throughout your WebEx Calling journey, ensuring you maximize the value of your investment and maintain optimal system performance.
WebEx Calling has introduced several significant enhancements in 2025:
- Enhanced Webex Go: Extended availability through Certified Calling Providers in 16 countries, including flexible mobility options with seamless handoff between devices
- AI-Powered Call Analytics: Advanced AI tools for call quality prediction, sentiment analysis, and automated transcription
- Operating Mode Call Routing: Sophisticated time-of-day and day-of-week routing with customizable actions
- Emergency Services Enhancements: Automatic E911 location configuration and improved emergency notification system
- Hot Desk Licensing: Cost-effective licensing for shared workspace devices
- Personal Call Routing via User Hub: Self-service call routing management for users without the WebEx app
These enhancements further strengthen WebEx Calling's position as a market leader in cloud communications, particularly for hybrid and distributed workforces.
Tridacom offers three main options for WebEx Calling deployments:
WebEx Calling Professional License
The comprehensive option for users who need full-featured calling capabilities:
- Device Flexibility: Use up to 5 devices simultaneously, including both hardware phones AND soft clients
- Advanced Features: Virtual lines, shared line appearance (up to 35 devices/users), contact center agent capabilities
- Integrations: Microsoft Teams integration, full API access
- Ideal For: Executives, knowledge workers, customer service teams, receptionists, and anyone needing multiple devices or advanced features
Tridacom SIP Trunking for WebEx Calling
A "Bring Your Own Carrier" approach that leverages Tridacom's SIP trunk services:
- Cost Optimization: Potentially lower per-minute calling rates through Tridacom's carrier relationships
- Simplified Management: Single vendor for both WebEx Calling licenses and SIP trunking services
- Number Flexibility: Easily port and maintain your existing phone numbers
- Call Path Control: Customize concurrent call capacity based on your traffic patterns
- Ideal For: Organizations with high call volumes, specific regulatory requirements, or those wanting enhanced control over their PSTN connectivity
WebEx Calling Workspace License
Designed specifically for shared spaces and common areas:
- Device Limitation: Single device per workspace
- Purpose-Built: For physical locations rather than individual users
- Features: Hot desking capability, emergency calling
- Limitations: No voicemail, no shared lines, no virtual lines
- Ideal For: Lobby phones, conference rooms, break rooms, common areas, and shared workspaces
Many organizations deploy a mix of these options to create a cost-effective and feature-rich communications environment. Tridacom can analyze your current phone system usage patterns and recommend the optimal configuration for your specific business needs.
Tridacom SIP Trunking for WebEx Calling is a "Bring Your Own Carrier" (BYOC) approach that combines Cisco's WebEx Calling platform with Tridacom's enterprise-grade SIP trunk services.
How It Works:
- Platform + Connectivity: You purchase WebEx Calling licenses from Tridacom, but instead of using Cisco's built-in PSTN connectivity, your calls are routed through Tridacom's SIP trunking service
- Local Gateway: A local gateway connects WebEx Calling to Tridacom's voice network
- Number Management: Your existing phone numbers can be ported to Tridacom's service and managed through our portal
- Unified Billing: All services appear on a single Tridacom invoice for simplified accounting
Key Benefits:
- Cost Control: Potentially lower costs through custom call rating plans tailored to your calling patterns
- Canadian Support: Direct access to Tridacom's Canadian-based voice services team
- Enhanced Reliability: Additional redundancy options beyond Cisco's standard offering
- Flexible Capacity: Ability to adjust concurrent call paths based on your specific needs
- Regulatory Compliance: Enhanced options for Canadian regulatory requirements including E911 services
This approach is particularly valuable for organizations that make high volumes of external calls, have specific regulatory compliance needs, or want to optimize their communications costs while still leveraging the advanced features of WebEx Calling. Tridacom handles all aspects of implementation, ensuring a seamless experience for your users.
