Cisco WebEx Calling
Enterprise-grade cloud communications powered by Cisco's industry-leading technology with AI-enhanced features for the digital workplace of 2025
The Gold Standard in Cloud Communications
WebEx Calling combines Cisco's industry-leading voice technology with the powerful WebEx collaboration platform to deliver a complete cloud communications solution optimized for the hybrid workplace of 2025.
More Than Just a Phone System
WebEx Calling is a comprehensive communications platform that seamlessly integrates enterprise telephony with messaging, meetings, team collaboration, and contact centre capabilities—all enhanced by AI and managed through a single, intuitive interface.
As a certified Cisco partner, Tridacom delivers the full WebEx Calling experience with expert implementation, customization, integration, and ongoing support tailored to your organization's specific needs and compliance requirements including GDPR.
WebEx Calling by the Numbers
Industry-leading metrics that demonstrate why businesses choose WebEx Calling for their communication needs
99.999%
Uptime reliability for WebEx Calling enterprise deployments in 2024
85+
Countries with local number availability and regulatory compliance
47%
Average cost reduction compared to legacy on-premises phone systems
<10 minutes
Average deployment time per user with automated provisioning
Did you know? According to Cisco's 2025 WebEx report, organizations using cloud calling solutions save an average of 32% on IT administration time compared to managing on-premises PBX systems.
Comprehensive Communications Platform
WebEx Calling delivers the advanced capabilities modern enterprises need in 2025 and beyond
Enterprise-Grade Cloud PBX
Full enterprise telephony with 200+ calling features, including advanced Auto Attendants, Hunt Groups with intelligent routing, and sophisticated AI-powered call analytics.
Key Benefits:
- Complete cloud phone system
- Centralized administration
- Feature-rich call control
- Zero hardware maintenance
Unified Communications
Seamlessly integrate voice, messaging, meetings, and team collaboration within the WebEx ecosystem for a consistent work experience across all devices and locations.
Key Benefits:
- Single interface for all communications
- Consistent experience across devices
- Context-aware collaboration
- Streamlined workflows
Global Coverage & Compliance
Establish local presence in 85+ countries with local numbers and ensure compliance with regional regulations including new data sovereignty requirements introduced in 2025.
Key Benefits:
- International number availability
- Localized caller experience
- Regulatory compliance
- Centralized global management
AI-Powered Analytics
Leverage advanced AI analytics to gain actionable insights into call patterns, quality metrics, and usage trends to optimize your communications and improve customer experience.
Key Benefits:
- Real-time customizable dashboards
- Predictive call quality monitoring
- Voice sentiment analysis
- Performance optimization
Enterprise Security & Compliance
Protect your communications with industry-leading security features, end-to-end encryption, and updated compliance certifications including GDPR and Canadian data residency requirements.
Key Benefits:
- End-to-end encryption
- Data sovereignty controls
- Compliance certifications
- Advanced threat protection
API Integration Framework
Connect WebEx Calling with your critical business applications through enhanced APIs and expanded pre-built integrations with leading 2025 enterprise platforms.
Key Benefits:
- CRM integration (Salesforce, MS Dynamics)
- Microsoft 365 and Google Workspace
- AI assistant integration
- Custom application development
Ideal WebEx Calling Scenarios
WebEx Calling excels in these business environments
Contact Centres
Connect WebEx Calling to Cisco Contact Centre solutions for advanced customer engagement capabilities, intelligent routing, and omnichannel interactions.
Healthcare
Enable secure, reliable communications for healthcare providers with PHIPA-compliant calling, telehealth capabilities, and integration with clinical systems.
Financial Services
Meet strict regulatory requirements while enabling modern collaboration with compliant call recording, secure messaging, and detailed audit trails.
Remote Workforce
Support flexible work arrangements with a consistent communications experience across office, home, and mobile environments.
WebEx Calling for Your Industry
Industry-specific solutions tailored to your unique communication requirements
Healthcare
Enable secure, reliable communications for healthcare providers with PHIPA-compliant calling, telehealth capabilities, and seamless integration with clinical systems.
- Compliant patient communication
- Integrated telehealth solutions
- EMR/EHR integration
- Care team collaboration
Financial Services
Meet strict regulatory requirements while enabling modern collaboration with compliant call recording, secure messaging, and detailed audit trails.
- Regulatory compliance
- Secure client communications
- Wealth management solutions
- Branch office connectivity
Education
Connect faculty, staff, and students with reliable communication tools that enhance learning experiences and administrative efficiency.
- Campus-wide communication
- Virtual classroom support
- Emergency notification
- LMS integration
Remote Workforce
Support flexible work arrangements with a consistent communications experience across office, home, and mobile environments for the hybrid workplace of 2025.
- Seamless mobility features
- Secure remote access
- Virtual collaboration
- Team presence awareness
Choose the Right Solution for Your Business
Tridacom offers multiple WebEx Calling options to meet your specific business communication needs
WebEx Calling Professional
- Full enterprise-grade calling capabilities
- Up to 5 devices per user
- Use both IP phones AND soft clients
- Mobile and desktop apps on multiple devices
- Advanced call routing and IVR features
- Virtual lines (1:1 ratio per license)
- Shared line appearance (up to 35)
- Advanced AI-powered analytics
- Contact center agent capability
- Microsoft Teams integration
- Full voicemail functionality
Tridacom SIP Trunking
- Use your existing Cisco infrastructure
- Connect WebEx Calling to Tridacom SIP trunks
- Potentially reduce PSTN costs
- Retain existing phone numbers
- Local Canadian support for voice services
- Simplified billing through Tridacom
- Flexible concurrent call capacity
- Enhanced business continuity options
- E911 emergency calling compliance
- Custom call routing capabilities
- Scalable to your business needs
WebEx Calling Workspace
- Built for common areas & shared spaces
- Single device per workspace
- Not for individual user needs
- Lobby phones, breakrooms, conference areas
- Emergency calling service
- Hot desking capability
- No voicemail functionality
- No shared lines
- No virtual lines
- Limited to device endpoints
- Canadian data residency options
All options include: Expert implementation services and ongoing Canadian support for your cloud communications. Contact us to discuss which solution best fits your organization's needs.
Real-World WebEx Calling Results
See how organizations across Canada have transformed their communications with WebEx Calling
Major Canadian Financial Services Firm
The Challenge:
Needed to consolidate 15 separate phone systems across regional offices while ensuring compliance with financial regulations and enabling hybrid work for 5,000+ employees.
Our Solution:
Implemented WebEx Calling with centralized management, custom compliance recording, CRM integration, and enhanced mobile capabilities for remote workers.
The Results:
Reduced telecom costs by 47%, improved client response times by 32%, and streamlined operations with unified communications while maintaining regulatory compliance.
Source: Case study published by Cisco, 2024
Multi-province Healthcare Network
The Challenge:
Required secure, reliable communications for clinical staff across 50+ locations with PHIPA compliance requirements and integration with new telehealth platforms.
Our Solution:
Deployed WebEx Calling with encrypted communications, mobile capability for practitioners, EMR integration, and AI-powered automated appointment reminders.
The Results:
Enabled secure telehealth services, improved care coordination with presence indicators, and reduced missed patient calls by 73% while enhancing patient satisfaction scores.
Source: Healthcare IT Today, March 2025
Canadian Technology Services Company
The Challenge:
Rapid growth led to fragmented communications tools and difficulty collaborating across departments with 70% of their 800 employees working remotely.
Our Solution:
Unified all communications on the WebEx platform with calling, meetings, messaging, and contact centre capabilities integrated with their custom software development tools.
The Results:
Accelerated product development cycles by 26%, improved customer satisfaction scores by 22%, and reduced communication-related project delays by 35%.
Source: TechCrunch Canada, January 2025
Common Questions About WebEx Calling
Get answers to the most common questions about WebEx Calling and our implementation services
Can't find the answer you're looking for? Contact our WebEx specialists for personalized assistance.
Contact Us