Managed IT & Security Solutions
Enterprise-grade technology management and protection for your business
Transform Your IT Infrastructure
In today's digital landscape, your technology infrastructure isn't just a business enabler — it's a critical asset that requires proactive protection and management.
Tridacom delivers comprehensive managed IT solutions that ensure your systems remain secure, reliable, and strategically aligned with your business objectives. Our team of experts provides 24/7 monitoring, advanced threat protection, and strategic technology guidance.
99.9%
Uptime Guarantee
15 min
Emergency Response
24/7/365
Expert Support
Threat Detected
Ransomware attempt blocked automatically.
No user action required.
The Growing Cybersecurity Challenge
89%
of Canadian businesses experienced at least one cybersecurity incident in 2023
300%
increase in ransomware attacks targeting Canadian businesses since 2022
$8.19M
average cost of a data breach for Canadian organizations in 2024
98%
of cyber attacks rely on social engineering and human error
Comprehensive IT & Security Solutions
Enterprise-grade services designed to protect and optimize your business technology
Advanced Cybersecurity
Multi-layered protection that safeguards your business from modern threats including ransomware, zero-day exploits, and sophisticated phishing attacks.
- Enterprise-grade firewall protection
- Advanced threat detection and prevention
- Security information and event management (SIEM)
- Vulnerability assessment and remediation
Proactive IT Management
24/7 monitoring and management of your entire IT infrastructure to prevent issues before they impact your business operations.
- Continuous system monitoring and alerting
- Automated maintenance and updates
- Performance optimization and tuning
- Rapid issue identification and resolution
Cloud Infrastructure
Expert management of your cloud environments, optimizing performance, security, and cost-efficiency across public, private, and hybrid cloud solutions.
- Cloud migration and implementation
- Hybrid cloud infrastructure management
- Cloud security and compliance
- Cost optimization and resource scaling
Network Infrastructure
Design, implementation, and management of reliable, high-performance networks tailored to your business requirements and growth objectives.
- Network design and architecture
- Secure wireless implementations
- Software-defined networking
- Network monitoring and optimization
Business Continuity
Comprehensive disaster recovery and business continuity solutions designed to minimize downtime and protect your operations from unexpected disruptions.
- Automated backup and replication
- Disaster recovery planning
- Business continuity testing
- Rapid recovery orchestration
Endpoint Management
Comprehensive management of all devices accessing your network, ensuring security, compliance, and optimal performance across your digital workspace.
- Centralized device management
- Automated software deployment
- Patch management and updates
- Mobile device management (MDM)
Why Choose Tridacom
Enterprise-grade IT management with the personal touch of a dedicated partner
Key Features
24/7 Proactive Monitoring
Continuous monitoring of your systems with automated alerts and remediation for issues before they impact your business.
Multi-Layered Security
Comprehensive security approach that combines advanced technologies, best practices, and continuous monitoring to protect your business.
Guaranteed Response Times
Service level agreements (SLAs) that provide guaranteed response times based on issue severity, ensuring timely resolution of critical problems.
Strategic IT Planning
Virtual CIO services that provide technology roadmapping, budgeting, and strategic guidance aligned with your business objectives.
Business Benefits
Predictable IT Costs
Fixed monthly fees replace unpredictable IT expenses, providing budget certainty and eliminating surprise costs for emergency repairs.
Enhanced Productivity
Minimize downtime and disruptions by preventing IT issues before they impact operations, keeping your team productive and focused on core business.
Scalable Solutions
Technology infrastructure that grows with your business, providing the flexibility to scale resources up or down based on changing requirements.
Reduced Security Risks
Proactive security measures that identify and mitigate vulnerabilities before they can be exploited, reducing your exposure to cyber threats.
Tailored Service Plans
Flexible solutions designed to meet your specific business requirements
Essential Protection
Basic protection for small teams
Includes:
- Basic IT system monitoring
- Help desk support (8/5)
- Network maintenance
- Virus & malware protection
- Remote support
- Email support
Business Guardian
Complete protection for growing businesses
Includes:
- Advanced 24/7 monitoring
- Help desk support (24/7)
- Managed firewalls
- Cloud backup solutions
- Endpoint protection
- Security audits
- Quarterly business reviews
- Priority response
Enterprise Shield
Advanced solutions for large organizations
Includes:
- Comprehensive monitoring
- Enterprise-grade security
- Advanced threat protection
- SIEM implementation
- Dedicated security team
- Custom compliance solutions
- Virtual CIO services
- Strategic IT planning
- Custom SLA guarantees
Need a customized solution for your specific business needs?
Contact us for a tailored quoteFrequently Asked Questions
Get answers to common questions about our managed IT services
Our managed IT plans include a comprehensive suite of services tailored to your business needs. All plans include:
- 24/7 monitoring and alert management
- Help desk support
- Network management and security
- Server monitoring and maintenance
- Endpoint protection
- Patch management and updates
- Backup and disaster recovery solutions
Higher-tier plans include additional services such as virtual CIO services, advanced security solutions, and strategic IT planning.
We implement a multi-layered security approach that includes:
- Enterprise-grade firewalls with advanced threat protection
- Endpoint detection and response (EDR) solutions
- Security information and event management (SIEM) systems
- Regular vulnerability assessments and penetration testing
- Employee security awareness training
- 24/7 security monitoring with automated incident response
- Regular security updates and patch management
Our security operations center continually monitors for threats and can detect and respond to incidents in real-time before they impact your business.
Our service level agreements provide guaranteed response times based on issue severity:
- Critical Issues: 15-minute response time, 24/7/365
- High Priority: 1-hour response time during business hours
- Medium Priority: 4-hour response time during business hours
- Low Priority: Next business day response
We also guarantee 99.9% uptime for all managed infrastructure and provide financial remedies if these SLAs are not met.
Yes, our managed IT services are designed to support modern work environments, including remote and hybrid teams. Our solutions include:
- Secure remote access solutions (VPN, zero trust network access)
- Mobile device management (MDM)
- Cloud workspace implementations
- Secure collaboration tools
- Remote endpoint management and security
- Help desk support for remote workers
We ensure your team can work securely and productively from any location while maintaining compliance with security policies and regulations.
Our data backup and disaster recovery solutions follow industry best practices:
- Automated backup systems with multiple redundancies
- Hybrid approach combining onsite and cloud-based backups
- Regular backup verification and testing
- Comprehensive disaster recovery planning
- Fast recovery capabilities with minimal downtime
- Regular disaster recovery testing and documentation
We implement the 3-2-1 backup strategy (3 copies of data on 2 different media with 1 copy offsite) and can customize recovery time objectives (RTOs) and recovery point objectives (RPOs) to meet your business requirements.
Ready to Transform Your IT Infrastructure?
Contact our team today to discover how our managed IT solutions can protect and optimize your business technology.
