If you have questions about our Cookie Policy, please contact our Customer Care Team.
Introduction
This cookie policy ("Policy") describes what cookies are and how they're being used by the tridacom.com website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Policy is a legally binding agreement between you ("User", "you" or "your") and Tridacom IT Solutions Inc. and its subsidiaries including Tridacom USA, Inc. ("Tridacom IT Solutions Inc.", "we", "us" or "our"). You should read this Policy so you can understand the types of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies.
This Policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Consumer Privacy Protection Act (CPPA) of Canada. For further information on how we use, store and keep your personal data secure, please see our Privacy Policy.
What are Cookies?
Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a "session cookie") or for multiple repeat visits (using a "persistent cookie").
Session Cookies
Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.
Persistent Cookies
Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting the Website and Services.
Cookies may be set by the Website ("first-party cookies"), or by third parties, such as those who serve content or provide advertising or analytics services on the Website ("third party cookies"). These third parties can recognize you when you visit our website and also when you visit certain other websites.
Important Note
According to the Office of the Privacy Commissioner of Canada, cookies that collect personal information are subject to PIPEDA, which requires meaningful consent from users. Under CPPA provisions (effective 2025), we implement enhanced transparency and user control measures for cookies that process personal information.
Types of Cookies We Use
At Tridacom IT Solutions Inc., we use different types of cookies to run our Website and Services. The cookies we use are classified into the following categories:
Necessary Cookies
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.
Examples of Necessary Cookies We Use:
Authentication cookies - To identify logged-in users and maintain session state
Security cookies - To enhance the security of our service and detect fraudulent activity
Load balancing cookies - To distribute traffic to the Website across multiple servers
These cookies are essential for the operation of our Website and cannot be disabled in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
Functionality Cookies
Functionality cookies let us operate the Website and Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and Services during future visits.
Language preferences - Stores your preferred language setting
Region settings - Remembers your location preferences
User interface customization - Remembers which parts of the site you've visited and how you interacted with them
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
Analytical Cookies
These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website.
How We Use Analytical Cookies:
Visitor Statistics
Count the number of visitors and see how visitors navigate the site
Error Monitoring
Detect and fix technical issues faster
Performance Optimization
Improve site loading times and user experience
Content Improvement
Understand which content visitors find most interesting
As required by Canadian privacy regulations, we employ data minimization principles with our analytical cookies, processing only what is necessary to improve our services. The data collected is aggregated and anonymized whenever possible.
Advertising Cookies
Advertising cookies allow us and third parties to serve relevant ads to you more effectively and help us collect aggregated audit data, research, and performance reporting for advertisers. They also enable us to understand and improve the delivery of ads to you and know when certain ads have been shown to you.
Your web browser may request advertisements directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their website.
Enhanced Consent Required
In compliance with 2025 CPPA regulations, we require explicit consent before using advertising cookies that process personal information. You can adjust your preferences in our Cookie Preferences Centre at any time.
Although we do not use cookies to create a profile of your browsing behavior on third-party websites, we do use aggregate data from third parties to show you relevant, interest-based advertising. We do not provide any personal information that we collect to advertisers.
Web Beacons & Tracking Pixels
Our emails may contain a "web beacon" (or "tracking pixel") to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email.
How We Use Web Beacons:
We may use this information for purposes including:
Determining which of our emails are more interesting to users
Improving our email content and delivery
Understanding user engagement patterns
Querying whether users who do not open our emails wish to continue receiving them
The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should read the email in plain text view or with images disabled.
According to the Office of the Privacy Commissioner of Canada and 2025 CPPA guidelines, web beacons and tracking pixels that collect personal information require user consent. We implement consent mechanisms in compliance with these regulations.
Your Cookie Options
If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. Visit internetcookies.org to learn more about how to do this.
Cookie Preferences centre
You can manage your cookie preferences at any time through our Cookie Preferences centre.
Cookie preferences management will be available soon.
Browser Settings
Most web browsers allow some control of most cookies through browser settings. Find out how to manage cookies in popular browsers:
Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features the Website and Services offer.
Changes and Amendments
We reserve the right to modify this Policy or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.
In alignment with Canadian privacy laws, we will notify you of any material changes to this Policy through prominent notices on our Website or via email.
Acceptance of This Policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting Us
If you would like to contact us to understand more about this policy or wish to contact us concerning any matter relating to our use of cookies, you may do so by:
