Terms of Service
Professional terms of service governing your use of Tridacom IT Solutions services. Comprehensive agreements ensuring mutual protection and service excellence.
Important Notice
By using Tridacom IT Solutions services, you agree to these Terms of Service. Please read them carefully before using our services.
Introduction
These Terms of Service ("Terms") govern your use of services provided by Tridacom IT Solutions ("we," "us," or "our"), a professional IT services company incorporated under the laws of Canada.
Effective Date
Last Updated: August 18, 2025
Effective: These terms are effective immediately upon your first use of our services.
Services Covered
These Terms apply to all services provided by Tridacom IT Solutions, including but not limited to:
Technology Services
- • Managed IT Services
- • AI Solutions & Services
- • VoIP & Telephony
- • Cybersecurity Services
- • Cloud Infrastructure
Development Services
- • Custom Software Development
- • Mobile App Development
- • Web Application Development
- • API Development
- • Project Services
User Responsibilities
When using our services, you agree to:
Your Obligations
- Provide accurate information necessary for service delivery
- Maintain confidentiality of access credentials and account information
- Use services lawfully and in accordance with our Acceptable Use Policy
- Pay all fees in accordance with agreed payment terms
- Notify us promptly of any security incidents or unauthorized access
Service Availability
We strive to provide reliable services designed for high availability. However:
Service Levels
• Our services are designed for 99.9% uptime reliability based on industry best practices
• Scheduled maintenance windows will be communicated in advance when possible
• Emergency maintenance may be performed without advance notice for security or stability reasons
• Specific service level agreements are defined in individual service contracts
Intellectual Property
Intellectual property rights are clearly defined and protected:
Your IP Rights
You retain all rights to your data, content, and pre-existing intellectual property. We only access your data as necessary to provide agreed services.
Our IP Rights
We retain all rights to our proprietary methodologies, software, and service delivery frameworks. Custom solutions developed for you are subject to individual agreements.
Limitation of Liability
Important Legal Notice
To the maximum extent permitted by Canadian law, our total liability for any claims arising from our services shall not exceed the total amount paid by you for services during the 12 months preceding the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.
Termination
Service agreements may be terminated under the following conditions:
Termination Conditions
By You: You may terminate services with appropriate notice as specified in your service agreement (typically 30 days for ongoing services).
By Us: We may terminate services immediately for breach of terms, non-payment, or with appropriate notice for business reasons.
Data Return: Upon termination, we will provide you with your data in a standard format within 30 days, subject to payment of outstanding fees.
Governing Law
These Terms are governed by Canadian law and the laws of the Province of Alberta.
Legal Framework
Jurisdiction: Any disputes shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.
Compliance: Our services comply with applicable Canadian federal and provincial regulations, including PIPEDA and provincial privacy legislation.
Changes: We reserve the right to modify these Terms with 30 days' notice. Continued use of services constitutes acceptance of modified Terms.
Questions About These Terms?
If you have questions about these Terms of Service, please contact us:
- Email: legal@tridacom.com
- Phone: +1 (877) 489-0123
- Address: 10215 178 Street NW, Edmonton, AB T5S 1M3, Canada
