Legal Documents & Policies
Comprehensive information about our legal terms, privacy practices, and compliance
Your Data, Your Rights
At Tridacom IT Solutions, we are committed to transparency, data protection, and maintaining the highest standards of regulatory compliance.
We believe in building trust through transparency. Our legal documents outline how we handle your data, the terms governing our services, and how we comply with Canadian privacy regulations to protect your information.
Our Legal Documentation: Updated for 2025
Our legal documents are regularly reviewed and updated to align with the latest Canadian privacy regulations. We have updated our policies to comply with privacy legislation that introduces enhanced data subject rights, stronger consent requirements, and mandatory breach notification protocols.
Our Privacy Principles
We adhere to the ten Fair Information Principles: Accountability, Identifying Purposes, Consent, Limiting Collection, Limiting Use and Disclosure, Accuracy, Safeguards, Openness, Individual Access, and Challenging Compliance. These principles form the foundation of our approach to handling personal information.
Data Security Excellence
We implement industry-leading security measures to protect your information, including encryption, access controls, regular security assessments, and employee training. Our infrastructure is designed with security at its core, and we maintain stringent data handling practices that exceed standard requirements.
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Canadian Data Storage
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Data Protection
Privacy
Compliant
Canadian Privacy Landscape
Latest Privacy Updates
Stay informed about recent changes in our privacy documentation
Recent Document Updates
Privacy Principles
Key Privacy Information
Our privacy practices adhere to the following principles:
Legal Document Categories
Access all our legal documents organized by category
Privacy & Data Protection
Documents related to how we collect, process, and protect your data
Terms & Conditions
Agreements governing the use of our services and products
Telecommunication Services
Legal documents specific to our phone and communication services
Need help with legal documents?
Our legal team can help you understand our policies or create customized legal documents for your organization
Contact Our TeamCompliance & Standards
Our legal framework adheres to the highest industry standards
Privacy Laws
Our privacy practices comply with all applicable Canadian privacy laws including federal and provincial privacy legislation.
Security Frameworks
We implement robust security frameworks aligned with industry best practices including NIST Cybersecurity Framework, ISO 27001, and CIS Controls.
International Standards
We align our data practices with international privacy regulations including GDPR, enabling seamless data transfers with European partners.
Our Compliance Journey
Continuous Compliance Monitoring
We utilize automated compliance monitoring tools to continuously track and ensure adherence to all relevant legal and security standards.
Vendor Management Program
Our comprehensive vendor management program ensures that all third-party service providers meet our strict security and privacy requirements.
Security Certifications
Our security program is built on industry best practices with continuous improvement toward formal certification standards.
Regular External Assessments
We conduct annual third-party security assessments, including penetration testing and vulnerability scanning, to validate our security controls.
Data Security
Protecting your data with industry-leading security measures
Data Security Excellence
At Tridacom IT Solutions, data security is our top priority. We implement a comprehensive security framework to protect your information.
Advanced Encryption
We use AES-256 encryption for data at rest and TLS 1.3 for data in transit, ensuring your information remains protected whether stored in our systems or being transferred.
Zero Trust Architecture
We implement a zero trust security model that requires strict verification for anyone accessing our networks, regardless of location, and applies least-privilege access controls.
Enhanced Threat Detection
Our security operations centre uses advanced monitoring systems to identify and respond to potential threats in real-time, detecting patterns that might indicate security risks.
Security-First Culture
All Tridacom employees undergo mandatory monthly security training, participate in regular phishing simulations, and adhere to strict security protocols.
Data Security Guarantee
We guarantee the security of your data. If a security incident occurs, we will notify you promptly in accordance with requirements, provide full transparency about the impact, and take immediate steps to mitigate any potential damage.
Contact UsNeed Help or Have Questions?
Our team is ready to assist with any privacy or legal inquiries
Contact Our Legal Team
Have questions about our legal documents or policies? Our dedicated legal team is here to help with any compliance or privacy questions.
Data Questions
Need to access, modify, or delete your personal data? Have questions about your data rights? Our team can help with all data-related inquiries.
Report a Privacy Concern
If you have concerns about how your data is being handled or want to report a potential privacy issue, our privacy team is ready to investigate.
Legal & Privacy Questions
We are committed to responding to all legal and privacy inquiries within 24 business hours. For urgent matters, please call our customer service line:
Customer Service
1-877-489-0123
