Cloud Phone Systems

A Cloud Phone System is a business phone solution that runs on secure cloud infrastructure rather than on hardware at your office. For businesses in 2025, this means getting enterprise-grade communications capabilities without the upfront costs or maintenance headaches.

When you make or receive calls, the system routes them through the internet instead of traditional phone lines. Your phones connect to the cloud service via your internet connection, and all the complex routing, features, and maintenance are handled for you.

The key benefits for businesses include:

• Reduced costs (up to 60% savings compared to traditional systems)
• No hardware to purchase, maintain, or replace
• Easy scalability as your business grows
• Advanced features previously only available to large enterprises
• Enterprise-grade security and reliability (99.9% uptime)

Each of our cloud phone solutions uses different infrastructure:

• Microsoft Teams Calling is hosted natively on Microsoft's own enterprise cloud infrastructure.
• Cisco WebEx Calling is hosted on Cisco's global cloud infrastructure with data centres around the world.
• ReliaRing, our custom solution, is hosted on Microsoft Azure's secure cloud platform.

All three solutions provide enterprise-grade security, reliability, and compliance with Canadian data protection requirements.

Yes, you can keep your existing phone numbers through a process called number porting. We handle the entire porting process for you, ensuring a smooth transition with no disruption to your business communications.

The porting process typically takes 1-2 weeks, depending on your current provider. During this time, we can set up temporary numbers to ensure your business doesn't experience any downtime.

For businesses, maintaining your existing numbers is crucial for customer continuity, and we make this process as seamless as possible. In 2025, over 95% of businesses choose to keep their existing numbers when moving to cloud phone systems.

For businesses in 2025, most standard business internet connections are more than adequate. We recommend:

• Minimum 25 Mbps download/5 Mbps upload for businesses with up to 10 users
• Low latency (under 100ms)
• Stable connection with minimal packet loss

For optimal performance in a business environment, we recommend:

• Using wired connections for desk phones when possible
• A simple Quality of Service (QoS) setup on your network to prioritize voice traffic
• Considering a backup internet option (even a mobile hotspot can work in a pinch)

We can assess your current internet setup during our initial consultation and recommend any necessary improvements. Most businesses find their existing internet service is already sufficient for excellent call quality.

Each of our cloud phone systems offers enterprise-grade security that's actually more robust than what most businesses could implement on their own. In 2025, this security advantage is critical as cyber threats continue to target businesses of all sizes.

Key security features include:

• End-to-end encryption for all calls and data
• Multi-factor authentication for administrative access
• Automatic security updates and patches
• 24/7 security monitoring
• GDPR and SOC2 compliant data handling practices
• Canadian data residency options for regulatory compliance

According to recent studies, 94% of businesses report improved security after switching to cloud systems. Major cloud providers invest billions annually in security research and development, providing businesses with protection that would be impossible to match with on-premises systems.

Implementation timelines for businesses in 2025 are faster than ever:

• ReliaRing: 1 - 2 days for complete setup
• Microsoft Teams Calling: 1-2 days for full implementation
• Cisco WebEx Calling: 1-3 days for complete deployment

The streamlined implementation process typically includes:

1. Brief needs assessment (often just a 30-minute call)
2. System configuration and customization
3. Phone number porting (runs in parallel)
4. User setup and brief training session
5. Go-live and follow-up support

We work with your schedule to ensure minimal disruption to your business operations. Most businesses are surprised by how quick and painless the transition is, with many reporting it was much easier than they expected.