Frequently Asked Questions

Order Issues

How to Place an Order
Placing an order through Tridacom is very easy. Just browse our website and add items to your cart, click on the shopping cart on the top right side of the website to go to the checkout page. Once you are on the checkout page, go through the checkout process steps ensuring that your information is accurate and correct and place your order. Make sure to review your order before placing it and make sure you have everything you need and the shipping address is correct.

We recommend if you have an account with us to login before browsing our store so you can see any special pricing that you may have with us.

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How do I check on my Order Status?
You may check our Order Status by using our online Order Tracking service. You will be required to enter your order number which will be located on the order confirmation email that we sent you as well as the billing email address that you used when placing the order.

If you have an account with us, you can access your Order History by logging in to your account.

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Will I get a shipping notification?
Yes, you will! Once you have placed your order, a shipping notification will be sent to the billing and shipping email address that you provided during checkout. Included in the email will be a tracking number and link that you can click to track the delivery status of your shipment.

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How will my credit card be charged?
The charge on your credit card statement will be from TRIDACOM and will typically contain the quote or invoice number associated to the order. You will also receive a receipt of payment to the billing email address attached to the order.

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What do I do if I do not receive my order?
We are so sorry you have not received your order! Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. We will recommend that you also contact the carrier to investigate further. If you are still unsure, you can chat with a member of our Customer Care Team by clicking on the chat bubble located at the bottom right on any page of our website.

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What do I do if I received a defective order?
We are so sorry you received a defective item! To return a defective product, please refer to our Return Policy and contact a member of our Customer Care Team to receive a Return Merchandise Authorization (RMA) and instructions on how to return the product for a replacement or refund.

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What do I do if I am missing an item listed on my packing slip?
Please verify your original order confirmation email for the amount charged. Sometimes we maybe ship your item from a different warehouse or there may be delays that occur with shipping the entire order, so you only have received the partial shipment.

You can track your order at any time or access your order through your order history if you have an account with us. This will let you know what items have been shipped and what items may be remaining to be shipped out still and their estimated dates they will leave our warehouse. These estimates are provided by our vendors are our subject to change, so we recommend checking on this page often.

If you are still missing items that have been shipped or notice any discrepancies once your package is mailed or arrives, do not hesitate to contact a member of our Customer Care Team by clicking on the chat bubble located at the bottom right on any page of our website.

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How do I make changes to an order I have already placed?
You can only make changes to your order before it ships and for items that have not been special ordered. If the item is already shipped, you will have to wait for delivery and start the return process by obtaining a Return Merchandise Authorization (RMA) number from our Customer Care Team. Please see our refund policy for more information.

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Are orders placed and shipped during the weekend?
Orders can be submitted at any time of the day and any day of the week, but orders submitted outside of business hours will not be shipped until the next business day. You will receive a shipment notification once the item has been prepared and leaves our warehouse to you.

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What happens if an order is placed for several items and one or more items are backordered?
We carry several products that ship direct from the manufacturer or that may be backordered. Because of this, we will ship all items that are currently in stock at the time of purchase and an order will be placed for anything that is not in stock with the manufacturers and distributors at the time of your order.

Some items will be shipped direct from the manufacturer or another warehouse than what was originally chosen so we cannot guarantee that your shipment will arrive as one shipment. But we do our best in order to deliver the products to you as soon as possible by shipping the items as they arrive in our warehouses across the country.

You can track your order at any time or access your order through your order history if you have an account with us to see the current status of any items that are on backorder.

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