Avaya Support Advantage Preferred

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Avaya Support Advantage Preferred. Number of years: 3 year(s), Service time (hours x days): 24x7
  • Manufacturer: Avaya
  • Model: Support Advantage Preferred
  • SKU: 337397

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Product Description

- 24x7 remote technical support
- Access to the Avaya Support website, updates and fixes
- Avaya Secure Access Link (SAL) gateway software to enable remote support
- Avaya EXPERT™ Systems — auto resolves 90% of alarms service requests without human intervention
- Avaya Diagnostic Server with SLA Mon™ technology — advanced, client - controllable diagnostic tools that speed diagnosis while lowering costs without additional equipment
- Multi - Vendor Collaborative support — Avaya will collaborate with select vendors to diagnose interoperability issues with the vendor’s product resulting in an improved customer experience and faster resolution times, without finger pointing
- Proactive alert of network issues (PSTN and IP) — fast automatic alarm notification and initiation of automated problem diagnosis and resolution
- Response service level objectives of 15 minutes via the web
- Global license portability for simple and automated movement of licenses around the world
- Increased security and ease of managing authentication policies through Avaya SAL Policy Server

Features and Technical Specifications

Remote desktop support
Service time (hours x days)24x7
Number of years3 year(s)