Managed IT Services

Let Tridacom worry about technology so you can focus on your Business

Computers crash, software doesn’t always work as it should, and problems can occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full-blown business interruption. We’re here to help assist you in the management of your IT structure, so you can focus on your business.

Network Infrastructure and Security

Businesses and how they operate are more reliant on data passing through the internet than ever before. With the advancement of emerging technologies, software applications (such as VoIP and e-commerce), and bring your own devices (BYOD) environments are becoming more complex with user expectations becoming more demanding.

Your Networks are Constantly at Risk

There are too many ways that a network can be compromised to leave it to chance.

There is more personal, financial, health-related, and other sensitive data being shared internally and externally. This data has many areas of vulnerability; collecting, processing, disseminating, and storage. The need to protect your IT infrastructure, your organization and the employees without compromising performance has never been greater.

What may be going on “behind the scenes”

  • Email-based viruses getting through unprotected mailboxes
  • Worms, viruses and malware infiltrating outbound port/protocol access, backdoors, and “command and control”
  • Trojan applications and phishing schemes

Installed Security Products are Not Enough

There are a number of very effective tools and techniques that can help you address many of the common threats and problems, including firewalls, virus production tools, Internet content filtering and more. However, if any of these tools were 100% effective, there would be no security breaches. As soon as a known threat is addressed by these tools, a new one emerges. There’s not a product out there in the world today that can create and enforce those security policies.

And if you’re the one who is responsible for specifying, installing, and/or managing these tools, you absolutely need to make sure that they’re working on a regular basis. Even if the hardware and software are performing perfectly month after month, there’s no guarantee that they’ll be working tomorrow.

That’s why you need our monthly security check-up.

The pace of change has made retaining the expertise, resources, time and/or budget to properly assess, enhance, and protect your dynamic IT infrastructure and networks challenging. By offloading some of your day-to-day management to dedicated experts, you mitigate risk while improving service levels. This allows for strategic and efficient management of the network and typically results in overall significant cost savings.

Network & Security Assessments

Tridacom’s Network and Security Assessments Service represents an amazing value. Our network assessment can uncover network and security risks. Exposing any issues that may be present in your network allows you to proactively resolve them before they become a problem.

Inventory Your Network Assets

It’s important to know what’s on your network.

As more and more devices become portable and network security compromises are on the rise, its important to know what is connected and to find those assets that may still exist but have long been forgotten about. Use our Asset Detail and Asset Change Report in our network assessment to find computers, applications, and devices that have been added to the network by your clients.

Identify Room for Optimization

Our Network Assessment goes beyond simply creating a laundry list of things it finds. It highlights issues and anomalies and recommends possible solutions. Every time we run the reports, don’t be surprised if we identify ways to optimize or improve your network.

Our fully-managed IT services suite is designed to provide you with peace of mind, freeing you to focus on your business. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.

Remote Monitoring & Management

Keep your infrastructure optimized through our NOC (Network Operations Centre) enterprise-class technology. Our team monitors and manages your systems 24x7x365, identifying critical issues that are then reported and resolved in real time.

Our alerting system generates smart, actionable alerts to help simplify and streamline the process of remote monitoring and management. Tickets generated by our system include remediation documentation and best practices and are designed to not only help you solve the issue at hand but avoid future problems as well. Tickets are also classified based on alert status and severity.

IT Network Monitoring

Scheduled Tasks
Tasks are scheduled to run automatically so you will never miss a backup

Service Monitoring
Inventory and monitor services running on nearly every device on a network.

Context-Aware Data
Get relevant and actionable data tailored to each device type.

Rich Statistics
Understand and improve the stability of a network with usage and health statistics.

Live and Historic Data
View network performance as it happens with 60-second polling, or dive into detailed logs.

NetFlow and Analytics
Get real-time visibility into network traffic with analytics and reports.

Real Time Optimization
Downtime is a productivity nightmare leaving your business at a dead stop. A Managed IT Services contract with Tridacom provides you with a proactive plan for your IT systems health and security. Addressing avoidable issues by managing upgrades and dealing with small bug fixes as they occur is the best method towards excellent network health, optimization and efficiency.


Network Evidence
Instantly know where a device is across a network.

Debug Data
All the technical debugging data you need, pooled into one easy-to-access location.

Configuration Management
Know exactly how devices are configured and when they change. Never miss a backup.

Configuration Restore
Bring back any configuration from the “version history”.

Configuration Analysis
Get suggestions for the performance and stability of your networks.

Are You Prepared in the Event of Data Loss?


Imagine one business day without your computer systems

Tricacom - Data Loss Cloud

What would happen if you didn’t have access to your data?

60% of businesses rely on data for day-to-day operations.

How much does one hour/ one day/ one week of downtime cost you with your employees and other business expenses? What about lost business or damages to your reputation?

40% of small – to medium-sized businesses (SMBs) aren’t able to recover immediately after experiencing a disaster and 60% fail within 6 months.

If the power in your office fails tonight, and your computers crash, how quickly can you recover? And more importantly, at what cost?

90% of organizations without a Backup and Disaster Recovery (BDR) solution are out of business within two years. According to the U.S. Department of Labor, 93% of companies that experience a disaster go out of business within 5 years – even if they can recover in the short term.

Three out of four businesses fail in terms of disaster preparedness, meaning they don’t have a sufficient backup and disaster recovery plan.

In today’s always-on business landscape, maintaining an effective backup and disaster recovery (BDR) strategy is becoming more important than ever before. Data is playing an increasingly critical role in decision-making processes, and the costs and risks associated with downtime are skyrocketing – not to mention the damage your brand and reputation can suffer in the event of a disaster.

Data Loss
It’s Costly, It’s Dangerous, It’s Preventable
Protect Your Data!

The best defense is a good offense, preventative maintenance through managed services improves your network. The best way to make sure your business’ data is protected against a natural disaster, cyber attack, hardware failure or human error is to be prepared.

A Safety Net – Disaster Preparedness and Reliability

A downtime or data loss event should not be the first time you use a BDR solution. The only way to protect your business from the risks associated with data disaster is to implement a BDR solution today, because it gives you a reliable safety net to fall back on.

Not only will quick and frequent backups limit data loss but having a proper recovery process in place can help mitigate other damages in the long run. Even in the face of unpredictable events, you can rest assured that you’ll have a reliable solution in place whenever you need it.


The ability to resume operations quickly while swiftly regaining access to files and data could be the difference between recovering after a disaster or closing your doors for good. A strong BDR solution allows you to convert a backup into a running system in a matter of seconds, which will maximize your chances of a successful recovery. With our solution, we’re able to simulate and test a coordinated disaster recovery scenario, ensuring all the necessary technology is in place, personnel is trained, procedures are implemented and data is restored as fast as possible.

Business Continuity

Our Backup and Disaster Recovery Solution

Tridacom offers Business Continuity, a fully managed backup and disaster recovery (BDR) solution:

  • recover quickly after a disaster or unplanned downtime
  • save time and money with proactive monitoring and direct technical support
  • enjoy peace of mind knowing your critical information is secure, backed up and accessible whenever you need it
  • all for one low fixed monthly price per protected server


Direct Support
Having a backup appliance in place is only the first step in a successful business continuity strategy. To minimize the risk of data loss as much as possible, you’ll want to have technicians proactively monitoring the entire backup process to ensure things are working as expected.That’s why we’ve got a dedicated team keeping a watchful eye over your protected servers, ready to jump into action should any problems arise. And if the worst should happen, don’t worry – we’ll have you back up and running quickly.

Endpoint Protection
Our agent comes bundled with best-in-class endpoint protection solutions, including Webroot and Malwarebytes. Scheduled antivirus installation checks and definition updates are available for many antivirus applications.

Scheduled Backups
Backups perform at timed intervals throughout the day to protect your data.

Encrypted Backups
Protect your data from misuse with encryption for backup files.

Automated Restores
Restores are performed automatically to reduce any downtime.

Reduce Costs
With Tridacom Managed IT Services you can reduce the need to hire a dedicated team of technology specialists, saving your company money.

Our packages are priced using a fixed, per server model with time-based retention, including a customizable option with pooled storage. All packages are billed monthly with no annual commitment, and all include unlimited local backups. (Note: Only one package can be implemented per appliance).

  • Continuous data protection
  • Complete end-to-end management of backups
  • Block level encryption
  • Continuous data protection technology
  • Fully-managed and monitored
  • Cloud replication and recovery
  • Off-site virtualization

Managed Backup

  • Backup deployment and configuration
  • Backup performance monitoring
  • Backup software updates
  • Scheduled backup jobs
  • Data center replication and disaster recovery planning

Managed Security

  • Anti-virus monitoring and management
  • Anti-spam monitoring and management
  • Regular vulnerability scan and report

Managed Network

  • Firewall management and maintenance
  • Router and switch performance monitoring
  • Monthly network health review
  • Unlimited network, end-user and network support

We’re here to ensure your business doesn’t become another statistic. Our business continuity solution is about more than just a backup – it’s designed to quickly revive your network following any unplanned downtime, and ensure your employees are functioning productively in almost no time at all.

We provide a variety of reports and data insights, including technical systems information, asset collection, preventative maintenance, performance and application monitoring and more.

Quarterly Reviews

Tridacom offers quarterly network assessment reviews. This snapshot and inventory of your network will help identify potential issues with recommendations on remediation. It’s a great way to show your management you are on top of your game.

Network Health Reviews

Dedicated time to review reports and issues that are important to the ongoing performance of your network.

Network Assessment Report

A full diagnostic of the current condition of your network.

Asset Detail and Asset Change Report

A detailed inventory list.

Security Risk Report

This executive-level report includes a proprietary Security Risk Score along with summary charts, graphs and an explanation of the risks found in the security scans.

Security Policy Assessment Report

A detailed review of the security policies that are in place on both a domain wide and local machine basis.

Share Permission Report by Computer

Comprehensive lists of all network “shares” by computer, detailing which users and groups have access to which devices and files, and what level of access they have.

Share Permission Report by User

Organizes permissions by user, showing all shared computers and files to which, they have access.

External Vulnerabilities Full Detail Report

A comprehensive output including security holes, warnings, and informational items that can help you make better network security decisions, plus a full NMap Scan which checks all 65,535 ports and reports which are open. This is an essential item for many standard security compliance reports.

Experienced IT Consultants

Tridacom’s IT consultants have helped business managers achieve their goals by improving technology and processes for businesses of all sizes since 2009. We understand the ever-changing landscape of information technology, and our IT specialists are continually undergoing training to stay up-to-date on ways to improve our customer’s business processes. We work with the latest software, hardware, and tools so that your business remains competitive on the global market.

Competitive Pricing

Our IT consultants discover the most cost-effective solutions and processes that work for your business. We understand that your business shouldn’t invest more than is absolutely necessary in your IT infrastructure, which is why our customers refer us first.