Services

Cloud Services

Let Tridacom worry about technology so you can focus on your Business

Leveraging cloud computing instead of buying new infrastructure is becoming common place, and for many organizations, it has become the default choice. Cloud computing fulfills rapid IT environment provisioning needs and allows the use of on-demand applications, enabling companies to analyze big data as storage requirements grow.

Cloud Hosted Voice & SIP Trunking

SIP, or Session Initiation Protocol, is the standard communications protocol for voice and video in a Unified Communications (UC) solution across a data network.

A SIP trunk replaces the need for traditional analog. Instead, T1-based Public Switched Telephone Network (PSTN) connections with termination is provided over a company’s public or private Internet connection through a SIP provider.

Learn more about SIP Trunking

The “trunk” in SIP trunking is a term from circuit-switched telecommunications. It refers to a dedicated physical line that connects switching equipment. A SIP trunk is similar to its circuit-switched predecessor in that it is a connection between telecommunications systems, but it is different because the connection it describes is a virtual connection. This connection can be made over a line that is used only for SIP trunking, over a dedicated line that carries SIP trunking with other IP traffic, or over the Internet on a virtual private network (VPN).

Why Do I Need SIP Trunking?

SIP is used to create and control the communications sessions that are the basis of VoIP (Voice over Internet Protocol) telephony. This takes advantage of shared lines, such as a company’s Internet connection, to allow more flexibility in communications. SIP is also used for instant messaging, telepresence updates, multimedia, conferencing, and other real-time services that can traverse a SIP trunk. RTP (Real-Time Protocol) manages the actual voice data in a VoIP calls.

SIP Trunk Pricing

SIP providers, often referred to as Internet Telephony Service Providers (ITSP), provide PSTN service on a per minute or channelized pricing model.

The per-minute pricing model is fairly self-explanatory, with a set rate per minute of usage. A channelized pricing model typically provides nearly unlimited minutes on a set number of channels or call paths. For example, a company can purchase 10 channels and make use of unlimited minutes on those channels but can only have 10 simultaneous calls.

Deploying SIP trunking can be a big step towards simplifying your organization’s telecommunications and towards preparing for the latest real-time communications enhancements, but the biggest motivation for most organizations is immediate and substantial cost savings.

Benefits to your business

Save money on long distance service
Long distance service typically costs significantly less with a SIP trunk connection.

Eliminate IP-PSTN gateways (or even your entire PBX)
Because SIP trunks connect directly to your ITSP without traversing the publicly switched telephone network, you can get rid of IP-PSTN gateways and their attendant cost and complexity. Some ITSPs will even host a PBX for you, taking over both the PBX hardware and user administration if you choose, with substantial cost savings from reduced complexity, maintenance, and administration.

Eliminate a redundant network
Deploying SIP trunking is a logical step towards the goal of having a single, IP-based network, rather than redundant telephone and data networks.

Eliminate BRI and PRI subscription fees
With a SIP trunk connected directly to an ITSP (Internet Telephony Service Provider), you can dispense with costly BRIs (Basic Rate Interface) and PRIs (Primary Rate Interface), replacing them with service that can cost significantly less. Furthermore, with SIP trunking you don’t need to buy lines in blocks of 24 or 32. Instead, you can buy the bandwidth you need, in smaller increments, and at better prices.

Extend the capability of an office communications server with new services from ITSPs
With a SIP trunk in place, you can extend existing capabilities with additional services, such as E9-1-1 emergency calling. In the future, we expect ITSPs will offer new services, such as greater integration with mobile phones and telepresence information on devices that are not running Office Communicator.

SIP Trunking for Contact Centers

Simplify customer contact methods with IP using SIP trunks.

Benefits include:

  • Compatibility of the technical platform reduces delays and speeds call connection time, saving you money
  • Technology is streamlined and simpler to manage
  • Improved efficiency and flexibility of calls with automatic call distribution
  • Easy to incorporate IP services and management tools

SIP Trunking with UC

SIP trunking provides the technical platform that allows you to add unified communications (UC) for extended collaboration and interaction.

Benefits include:

  • Instant messaging
  • Voice, web and video conferencing
  • Email
  • Unified messaging
  • Voice calling
  • Team collaboration
  • Shared calendar access

SIP Trunking has many features that allow you to have control

Features include:

  • Virtual Telephone Numbers (VTNs) – gives you a local presence with telephone numbers from your desired area code assign to any user, regardless of where the actual person is physically located
  • Centralized call delivery allows you to route calls from various locations and answer them centrally, reducing the number of locations and equipment needed
  • Calling plans that give you unlimited local, North American long distance and international reach

Migrating to SIP Trunking
In most situations where you have a PBX (Private Branch Exchange), you can keep your own phone equipment and their feature sets as our team of technical experts will help you plan, design and implement the optimal SIP trunking solution to meet your business requirements. This includes tying in multiple branches and remote workers, allowing for alternate access to the Public Switched Telephone Network (PSTN) as backup.

Enhance the Customer Experience
Features such as centralized call delivery and automated call distribution to the next free associate, provides your customers a better consistent experience with decreased wait times and less busy signals.

Office 365

Work better together
Office 365 provides flexible and familiar tools for collaboration across teams, devices, and platforms.

Work from anywhere
Whether you’re working online or off, from your computer, tablet, or phone, Office 365 has you covered.

Work with confidence
You have control over your data security and compliance with privacy, transparency, and refined user controls built right in.

Built-in security
Built-in security plus compliance and privacy controls help keep your data safe.

Always at the ready
You’ll always have a 99.9% up-time financially backed guarantee.

Microsoft Exchange

Tridacom’s Exchange Assessment can help you determine the overall details of your Microsoft Exchange server. With support for most MS Exchange environments, including Office 365, Exchange 2013, Exchange 2010, Exchange 2007, and Exchange 2003.

Our reporting can help you on making plans to make the move from on-premise Exchange to Office 365 in the Cloud.

Secure Microsoft Tools
Office 365 is secured by Microsoft and their team of cybersecurity engineers.

Scalable as Your Business Grows
Quickly add or remove users to your plan, and only pay for what you use.

Cloud-based Computing

Always up-to-date, on all your devices, available from anywhere

  • The latest Office apps – both desktop and online versions
  • You’ll get updates when they happen
  • Use on your desktop, tablet and phone – on up to 5 PCs or Macs, 5 tablets, and 5 phones per user
  • Save to the cloud for collaboration, backup and anywhere access

Business-class email

  • 50GB / Unlimited storage mailboxes with Exchange Online depending on your plan
  • Send and receive messages up to 150MB in size
  • Use your own custom-domain for email addresses
  • Always up-to-date spam and malware protection
  • Get Outlook on your iOS®, Android™, or Windows devices

Private social networking and collaboration

  • 1 TB online document storage with OneDrive for Business
  • Host files, internal portals and a public website with SharePoint Online
  • Communicate and collaborate on meeting notes, documents and file storage using Teams
  • Social network that helps your company stay connected with Yammer
  • Add structure to your teamwork with Planner
  • Schedule customers and clients with Bookings
  • Connect with customers and partners
  • Track and grow customer relationships within Outlook with Outlook Customer Manager
  • Make faster, more informed decisions

Online document storage and file sharing

  • 1 TB of file storage in the cloud with OneDrive for Business
  • Store, backup and easily share files, both within and outside your company
  • Simultaneously collaborate on documents with multiple authors
  • Files are accessible from almost any smartphone or tablet
  • Synced files are available offline on Windows PCs

Online Meetings & Voice Options

  • Hold scheduled or ad hoc online meetings for up to 250 participants
  • Broadcast to up to 10K users with Skype for Business
  • IM, screen sharing, audio & video, virtual whiteboards, polls, and shared notes
  • Partners and customers can fully participate
  • Add PSTN (Public Switched Telephone Network) Conferencing to collaborate with employees and customers via a telephone
  • Add local and international calling plans for as many employees as you would like with PSTN Calling
    Technical Support
  • 24/7 telephone support with one-hour response time for critical, service impacting events
  • Collect and store data without IT support with Access (PC only)
  • Online answers, how-to resources, and connections with Office 365 customer community

Simplified IT Management

  • Focus time on business-critical activities instead of patching and maintaining servers
  • Business information lives in globally distributed data centers
  • Continuous backup and disaster recovery abilities

Financially backed Service Level Agreement (SLA)

  • Services are available with a financially-backed 99.9% uptime service level agreement (SLA)
  • Multi-Factor Authentication is available for all O365 plans

Microsoft Services – Microsoft Software Subscriptions

Reliable & Dependable

Microsoft Software Subscriptions are solutions that you can rely on.

Scalable Services

Add or remove users as your business grows so that you pay only for what’s used.

Secured by Microsoft

Cybersecurity protocols designed by Microsoft’s team of cybersecurity specialists.

Experienced IT Consultants

Tridacom’s IT consultants have helped business managers achieve their goals by improving technology and processes for businesses of all sizes since 2009. We understand the ever-changing landscape of information technology, and our IT specialists are continually undergoing training to stay up-to-date on ways to improve our customer’s business processes. We work with the latest software, hardware, and tools so that your business remains competitive on the global market.

Competitive Pricing

Our IT consultants discover the most cost-effective solutions and processes that work for your business. We understand that your business shouldn’t invest more than is absolutely necessary in your IT infrastructure, which is why our customers refer us first.

Tridacom IT Solutions Inc.

863 Broadview Avenue
Toronto, Ontario M4K 2P9
Canada
647-478-1960