1 Year 4-Hour Response On-site Service Features:
- 7x24 telephone technical support.
- Comprehensive escalation and corrective actions process.
- Corrective maintenance.
- Environmental inspection.
- Experienced APC Certified Field Service Engineer.
- Fixed cost.
- Free overnight shipping.
- Functional verification.
- Labor and travel expenses included.
- Logistics coordination.
- On site troubleshooting.
- Parts included.
- Written summary report.
On Site Service Features:
- Experienced APC Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today.
- Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
- On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
- Labor and travel expenses included
With APC, there are no hidden costs. Travel and labor expenses are included in all service contracts.
- Parts included
Replacement parts and components for all units are included at no additional cost to you.
- Written summary report
To keep you informed of all service or maintenance performed on your system, APC will provide you with a written summary report detailing the events of each service visit.
|Terms & conditions||4-Hour Response|
|Number of years||1 year(s)|