Protect Your Business' Reputation with Remote Tech Support
September 25th, 2015 Matt McCue

One of the greatest advantages of using Managed IT Services is the ability to provide remote tech support for your business, and protect your infrastructure from outages.


Photo Credit: U.S. Nav

Managed IT Services is like having a remote IT Consultant overseeing the maintenance and uptime of your network and infrastructure. Our Managed IT Services technicians monitor your network to ensure that your infrastructure and IT investments are operating without issues that can cause downtime or outages.


Using enterprise-level tools and programs, our IT Consultants are able to monitor your systems remotely from our data centre, which reduces the need to visit your location to perform service calls. We’re able to perform updates to software, run network diagnostics, and receive alerts when your network does down.


By remotely monitoring the infrastructure of your business, we’re able to keep the costs of our Managed IT Services to a minimum, which makes the service ideal for small or medium sized businesses that can’t afford to hire a full-time IT professional who would be dedicated to the maintenance of the organization’s network. Managed IT Services team members are responsible for the maintenance and online status of many clients, and all networks are managed in real time using remote monitoring tools.


These tools enable our team to offer the same level of service as a service call, without the inconvenience to your staff or added expense of travel. This means that our clients and their employees aren’t disrupted by scheduled network upgrades that can cause downtime, we plan our maintenance for when your office is closed so there is minimal inconvenience to your organization.


In addition to convenience, Remote Tech Support gives your organization the optimized network it requires to grow its business, expand into new markets, and launch new products and services. As your business grows, it consumes more bandwidth, which can cause your servers and operating systems to become overworked. An overworked system can cause failures and/or downtime at any time, which can negatively affect your client’s user experience.


In summary, Remote Tech Support for you IT investment provides your organization with an increased level of stability that only IT Consultants can offer. Our team works around the clock to ensure that your business is running at maximum efficiency, which your employees and clients will notice.

To learn more about Remote Tech Support and Managed IT Services, please contact Tridacom at 1-877-489-0123 for more information and to schedule a no obligation consultation. Our team will provide you with a monthly service subscription fee for our services.


Tridacom is a 100% Canadian IT Consulting and Telecommunications company with offices in Edmonton, Regina, Toronto, and Vancouver.


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