Tridacom understands how businesses rely on IT to compete in today’s markets, and we pride ourselves on assisting our clients in overcoming the hurdles that their IT investments manifest.
Your business is dependent on technology with many key processes, from communication to customer management, file storage to employee collaboration, mobile devices to hosting applications, each IT investment is essential to your organization’s success.
Without one or more of these processes, your company or employee’s ability to perform may be crippled or burdened. Tridacom understands how businesses rely on IT to compete in today’s markets, and we pride ourselves on assisting our clients in overcoming the hurdles that their IT investments manifest.
As technology becomes more and more complex, the need to have professional IT personnel on your staff becomes greater. But the fact is that many smaller or medium sized businesses cannot afford or justify the expense of having a full-time employee dedicated to their IT department. With Managed Services, a full-service package that places all of the responsibilities of maintaining your systems upon Tridacom, we become a virtual IT employee for your organization at a fraction of the cost of hiring your own in-house employee.
With a flat-rate monthly billing cycle for our Managed IT Services, Tridacom is responsible for maintaining, updating, backups, installing new software, and every other task related to your IT infrastructure. Our team allows you and your employees to work at their full potential while we ensure that your network is running without the risk of downtime or system failures.
In the event that the unexpected happens which causes downtime to your network such as power failure or a service disruption from your ISP (internet service provider), your company needs to be protected with a Network Continuity and Disaster Recovery (NCDR) plan. This is a pre-define plan of action that must be activated when your network goes down. Consisting of redundancies such as an alternate ISP, file storage in Tridacom’s data centre, and backups of your data, a NCDR plan can get you back online in seconds or minutes. Without a NCDR plan, your business may be down for days or weeks; the loss of revenue and damaged reputation may be difficult to overcome and recover from.
Many of our clients have adapted their communication systems to use the latest technology in telephony and switched to a VoIP-based (voice over IP) system. This technology uses the internet to deliver phone calls, and it’s far superior to legacy phone systems in terms of call quality, security, and cost. Because all of the calls are delivered via the internet, your organization won’t be subject to long-distance toll charges. In fact, a flat-rate fee based on the number of users covers all their usage including calls forwarded to their mobile device.
VoIP telephony gives your organization the the freedom to send more employees on the road to meet with clients and suppliers without the expense of roaming or long-distance charges. All of the telephony packages that Tridacom has available include extra functions such as caller ID, voicemail, call forwarding, call filtering, and email notifications for voicemail. These functions can increase your employee’s productivity and ability to generate revenue for your organization.
Learn more about Tridacom and the services we provide to Canadian businesses of all sizes by calling us today at 1-877-489-0123 to speak to one of our team members. We’ll answer any questions you may have about any of the services that were mentioned in this article, or any of the other services that we provide. With more than 17 years of experience in IT, our staff of trained and certified IT professionals have the experience and expertise to improve your business’ dependency on technology.