All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you of this and provide you the new estimated delivery date or refund you the total amount of your order, using the original method of payment.
Items offered on our website are only available for delivery to addresses in Canada and the United States only. Any shipments outside of Canada and the United States are not available at this time.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturday or Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Shipping costs are included in the price for destinations within Canada. For United States destined shipments, your shipping cost will be displayed to you prior to purchase on the order summary screen. Prior to the purchase screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.
If there is any damage to the packaging on delivery, contact us immediately at 1-877-489-0123 or by email at email@example.com.
If you have any questions about the delivery and shipment or your order, please contact us at 1-877-489-0123 or by email at firstname.lastname@example.org.